Routematic, in collaboration with Research NXT, has launched a new report titled “Navigating Corporate Commute for GCCs in India: Benchmarking Corporate Commute Maturity.” The study explores how Global Capability Centres (GCCs) in India handle employee transportation and emphasizes the increasing role of commute programs in enhancing employee experience, ensuring safety, and supporting operational resilience.
With GCCs expanding across multiple cities and running 24/7 global teams, commute programs are shifting from basic logistics to strategic drivers of workplace experience and business continuity. Drawing on a survey of 100 industry professionals and detailed interviews with senior leaders in transport, facilities, procurement, and workplace operations, the report offers one of the most thorough analyses of corporate commute management in India’s growing GCC sector.
Major insights from the report include:
- 60% of GCC’s still operate without a fully integrated transport management system, relying on fragmented or manual coordination.
- Employee experience (35%) is now the top priority for commute programs, surpassing safety (26%), compliance (21%), and cost optimisation (18%).
- Company-provided cabs dominate corporate commute, accounting for 46% of employee transportation modes.
- Hybrid work has increased planning complexity, with 36% of organisations reporting fluctuating daily demand.
- Predictive capabilities remain nearly absent, leaving most commute operations reactive rather than data-driven.
The research also found that vendor performance, budget pressures, and employee dissatisfaction are the top challenges organizations face when managing employee mobility at scale.
“Global Capability Centres in India are rapidly evolving from support hubs into strategic engines of innovation and transformation,” said Sriram Kannan, Founder and CEO of Routematic. “Employee commute has moved from a background function to a boardroom priority. Organisations that adopt intelligent, transparent, and people-centric mobility systems will gain a clear competitive advantage.”
The report outlines a maturity framework for GCC commute programs, moving from manual coordination to predictive, AI-driven mobility management. Future-ready programs will focus on Unified platforms for transport governance and reporting, Predictive compliance and safety monitoring, AI-driven route optimization and EV adoption and emissions tracking for ESG goals.
“Predictability removes one of the biggest variables in daily operations. When employees arrive on time and without stress, productivity starts earlier,” said, Protick Basu Vice President, Workspace ANSR
“If there were no constraints, I would implement an intelligent chatbot that automatically verifies cab drivers and vehicles through direct integration with government databases.” said, Garvita Sandhu Director, Admininistration, PayU
The full report “Navigating Corporate Commute for GCCs in India: Benchmarking Corporate Commute Maturity” is now available for download at Report The study includes benchmarks across major GCC hubs such as Bengaluru, Hyderabad, Pune, Chennai, Mumbai, and Delhi-NCR, offering insights into commute scale, efficiency, and sustainability readiness.
